Manager

Client Operations Manager

Spark Foundry is a global media agency that exists to bring HEAT Higher Engagement, Affinity, and Transactions to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients' brands, and to buy more products and services from them. Balancing the nimble spirit of a startup with the powerhouse soul of Publicis Media, Spark Foundry delivers the best of both worlds to a client roster that spans some of the world's best and most beloved brands and companies. We combine boutique-caliber insights and service with the buying clout and first-look access of a global leader, bringing the heat to challenger brands that want to act like giants, and to giant brands that want to act like challengers. With a bottom-up culture that celebrates diversity and aims for all voices to be heard, Spark has become a magnet for the industry's best talent, with one of the best retention rates in the industry. And by applying a whole-person approach to professional and personal development, Spark develops a workforce that is well prepared for today's challenges, and also poised to create meaningful careers in the years to come.

The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal / external financials, staffing, reporting and system and tools.

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence :

• Systems & Tools + Data hierarchy organization and management + Publicis OneTeam OS + Manage rollout of the P1T Operating System within agency and client teams + Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap + Knowledge and use of MediaTools, Mbox / Prisma and of internal tools Lion Box and Altair (for non-media POs) + Day-to-day internal system / technology maintenance and troubleshooting
• Process + Create processes for new initiatives + Prepare regular status reports and distribute internally and externally if necessary + Track key project milestones and raise appropriate flags to ensure timely execution of deliverables + Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information + Provide feedback for process improvement and lessons learned as related to assigned tasks
• Onboarding Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve / evolve process of new hire orientation and navigation (i.e. systems and tools training, client / account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)
• Accountability Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.

Qualifications :

Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. Compensation Range : $73,910- $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer / temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12 / 31 / 2025. All your information will be kept confidential according to EEO guidelines.