Community Health Worker

Job Description

This role requires you to be located in in Lorain and / or Huron County, Cleveland, OH.

A bit about this role :

The Intensive Home Care (IHC) Program is at the heart of this goal : we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, case managers, social care managers, community health workers, and outreach specialists united by our mission to build a better care delivery system for Devoted’s most complex members

Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions

The Community Health Worker (CHW) is vital to the IHC team, playing a critical role in building trusting patient relationships and empowering patients to live healthy, dignified, independent lives

The CHW’s primary responsibilities include in-home visits to see patients, front-line patient advocacy & community resource connection, care navigation / coordination, and wellness & life skills coaching

Your Responsibilities and Impact will include :

Patient Advocate & Community Resource Connector

Perform a mixture of virtual, telephonic & field-based patient outreach, education & engagement visits, such as in-home social determinant screenings & fall risk assessments, wellness checks, & patient priorities of care visits

Mobilize appropriate community-based resources to meet patient needs (i.e., transportation, housing, financial, food, medication discounts, support groups)

Care Navigator / Coordinator

Serve as Care Traffic Controller, working closely with patients’ PCP, specialists, and the IHC care team to facilitate and track resolution of clinical needs, scheduling needs, and addressing STARs gaps

Prepare for, and actively participate in, weekly interdisciplinary care team meetings, helping the team to identify high risk patients, solutions to overcome barriers, and next steps

Wellness & Life Skills Coach

Assist patients with practical skill development, such as how to utilize their Over The Counter & emergency response system benefits

Conduct Fall Risk Assessments in home and provide education to patient on safety concerns identified

Educate & motivate patients’ families and caregivers on patient needs to establish a sustainable support system

Required skills and experience :

Community Health Worker Certification, Certification of Medical Assistant (CMA), Registered Medical Assistant (RMA), or an Associates degree or higher in health sciences or related field and 3+ years’ work experience in a healthcare setting

Understanding of the resources in your community and experience working with patients to access these

Two (2) years of clean driving record, driver’s license, and access to a vehicle to complete home visits several days a week

Ability to communicate and interact effectively with internal and external stakeholders in a patient’s life from doctors to pharmacies to caregivers

Prior experience working with complex patients and / or underserved populations

Desired skills and experience :

Geriatric experience or experience caring for an elderly or frail Medicare population, specifically, in home visits with this population

Health insurance experience, particularly Medicare Advantage

Bilingual preferred (English / Spanish) but not required

Salary Range : $24-$26 / hour

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

Our Total Rewards package includes :

Employer sponsored health, dental and vision plan with low or no premium

Generous paid time off

$100 monthly mobile or internet stipend

Stock options for all employees

Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

Parental leave program

401K program

And more....

Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and / or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.

When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business.

We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

Benefits

We strive to treat every Member like family and that mindset, applies to our teams too. Expect benefits that support your body,, mind, and well-being now and later.

Comprehensive health plan, 401K retirement plan, Generous vacation and holiday time, Lyra mental health resources, Stockoptions