Customer Service Representative - Remote

We’re seeking motivated individuals who enjoy working with people and are ready to build a long-term career in a supportive, professional environment. This position involves helping union members and families understand programs designed to protect their income and security. All work is conducted remotely through virtual meetings, giving you flexibility and freedom while developing valuable skills. Daily Responsibilities Connect with members through inbound and outbound calls Schedule and conduct virtual appointments to review available benefits Deliver engaging online presentations explaining program options Guide clients through simple application and enrollment steps Maintain accurate records and complete required documentation Follow up with clients to ensure quality and satisfaction Participate in ongoing leadership and development sessions What We Offer Weekly pay structure with eligibility for bonuses and incentives Flexible work hours with a full work-from-home setup Comprehensive training and personalized 1-on-1 mentorship Long-term career growth and advancement opportunities Full health benefits after probationary period Residual income potential for qualified team members A positive, goal-oriented culture focused on teamwork and integrity Qualifications Excellent communication and interpersonal skills Strong organizational and time management abilities Basic computer literacy (Zoom, email, data entry) Must be 18 years or older High school diploma required (post-secondary education is an asset) Previous experience in client relations, hospitality, or retail is helpful but not required