Business Systems Analyst - Remote

Responsibilities / Essential Functions :

• Analyze business processes and design future state workflows, including identifying application improvements and support needs.
• Facilitate change management and process adjustments, integrating application support and bug resolution to enhance operational effectiveness.
• Lead gap identification and solution design efforts, leveraging insights from application support cases to drive system enhancements.
• Document functional requirements and design customizations / extensions, ensuring they address identified bugs and support application development.
• Create test plans for system configurations and enhancements, prioritizing application stability and user-driven improvements.
• Collaborate on technical plans, leveraging application feedback to guide use cases, design specifications, bug fixes, and new features.

Actively seek out and implement continuous process improvement opportunities.

• Supporting internal communications related to business, process and system improvements
• Ensuring accurate and efficient governance policy development and adherence
• Report on statuses promptly when requested and ensure accurate and timely submission of time and expense reporting procedures.
• Maintain good standing and completion on all compliance related matters such as required trainings and audit findings
• Overseeing vendor relationships related to associated technologies to support business continuity
• Perform all additional duties and responsibilities based on the direction and guidance of supervisor

Knowledge / Skills / Abilities :

• In-depth knowledge of route accounting systems or other ERP systems, including their configuration, optimization, and how they integrate with other business systems to support operational efficiency.
• Strong skills in SQL for querying, analysing, and managing data within relational database systems. Understanding of database structures, theories, principles, and practices to support business analytics and reporting needs.
• Proficient in executing projects using both agile and traditional methodologies
• Skilled and proficient in MS Office O365 suite
• Demonstrates strong analytical skills while approaching problems with a customer first focus
• Ability to establish performance-based relationships with 3rd party vendors and technology providers and versed in setting standards and measurements for IT processes
• Ability to effectively define a business case, determine return on investment, and measure achievement of the case over time
• Ability to manage and work on multiple concurrent deliverables at various stages of development and completion
• Demonstrates strong collaboration skills, fosters consensus, and actively seeks coaching and guidance from others.
• Professional level verbal and written communication skills
• Demonstrated attention to detail and quality of work products and communications

Working Environment / Safety Requirements :

• Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work)
• Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization’s requirement for 24 / 7 production support
• Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules

Experience / Qualifications :

• Minimum of 2-5 years of demonstrated hands-on experience as an IT Business Analyst supporting ERP or Route Accounting software.
• Demonstrates working knowledge or exposure to Mobile Device Management software.
• Demonstrates working knowledge or exposure to SOX requirements.
• Experience with the use of Project Management methodologies and tools
• Bachelor and / or Master’s degree preferred but not required
• Be legally able to work in the United States : U.S. Citizen or Legal Resident

License Requirements / Certifications :

Valid U.S. drivers license (for rental cars when applicable)

Benefits : Aramark offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, short and long-term disability, basic life insurance, and paid parental leave.

Employees are able to enroll in the company’s 401k plan. Employees are eligible for 120 hours of vacation, 16 hours of floating holidays, and paid sick time every year.

Employees will also receive 9 paid holidays throughout the calendar year.

Compensation : The salary rate for this position ranges from $85,000 to $90,000, depending on circumstances, including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors