Billing Specialist Tier II

Billing Specialist Tier II

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

This is a mid-level billing role, responsible for working with small business customers, agency partners and internal business partners to complete mid-level technical billing inquiries and requests. This role requires strong customer service skills to provide the best experience for Pie customers and partners.

How You'll Do It

Provide responsive, timely, and relevant service to customers and partners :

• Handles Tier II phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service.
• Monitor and maintain service level agreements, while remaining compliant with federal and state regulations.
• Consistently meet production goals related to Billing Tier 2 work.

Successfully interact with and resolve complex issues for small business owners and partners in all channels :

Participate in ongoing training and provide some on-boarding for peers :

The Right Stuff

The use of AI in Application Review : To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range $21 - $25 USD

Compensation & Benefits

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here, and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Safety First : Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.