Field Service Engineer- Syracuse, NY

At Flow International Corp (Flow), a SHAPE company, we're devoted to a single goal : delivering innovative manufacturing process solutions that propel our customers to success.

The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers' visions into reality.

What it's Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.

Job Description :

To provide a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and to ensure the successful performance of the company's products and systems in the field. Works independently with little supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems.
• Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits.
• Accurately complete all required administrative documentation and service reports in a timely manner.
• Adhere to Flow's Return Material Authorization (RMA) policy and document all customer-reported system issues.
• Support documentation efforts, including maintaining current product manuals, specifications, and technical references.
• Assist the customer service team in identifying parts and providing technical input.
• Serve as a professional liaison between Flow and its customers / distributors, ensuring a positive and productive relationship.
• Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed.
• Participate in on-call rotations as assigned, providing after-hours technical support when required.
• Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules.
• Perform additional duties and responsibilities as assigned by management.

SUPERVISORY RESPONSIBILITIES : None.

TRAVEL : 75%- this is a field position

COMPENSATION & BENEFITS :

REQUIRED KNOWLEDGE, SKILLS, ABILITIES :

Equipment Used

EDUCATION and EXPERIENCE :

PHYSICAL DEMANDS :

The physical demands outlined below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these functions. The role regularly requires clear communication and exchanging information effectively. It occasionally involves remaining in a stationary position or moving about the work area, positioning oneself to reach, grasp, or manipulate objects, and transporting items weighing up to 15 pounds. The position also requires the ability to visually discern details at both near and far distances, perceive color, maintain peripheral awareness, and adjust visual focus to carry out job tasks effectively.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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