Customer Service Representative / Veterinary Receptionist

Job Description

Job Description

Salary : $21-$22 / Hour

Do you have a background in clinic reception or direct customer service work and a passion for helping animals and their people? The Alaska SPCA seeks an experienced Customer Service Representative to join our nonprofit veterinary clinic.

About the Role

As a Veterinary CSR, you are the first and last point of contact for our clients. Youll handle a busy phone system, manage appointment scheduling, process payments, and support our veterinary team by ensuring every client interaction is accurate, efficient, and compassionate. This position requires strong communication skills, attention to detail, and the ability to stay calm and professional under pressure.

Responsibilities

• Manage client communications by phone, email, and in-person with empathy and professionalism
• Schedule and confirm appointments using practice management software (ezyVet experience a plus)
• Collect and post payments accurately
• Maintain client records and ensure all documentation is current and correct
• Coordinate with veterinary staff to keep appointments on schedule and clients informed
• Educate clients on clinic policies, procedures, and preventive care options

Minimum Qualifications

Preferred Qualifications

Why Work With Us

At the Alaska SPCA, youll be part of a compassionate, mission-driven team dedicated to improving animal welfare across Alaska. We offer :

Physical Requirements

Apply today if youre ready to bring your experience, professionalism, and love for animals to a role that truly makes a difference.