Director Claims

Join to apply for the Director Claims role at Ryder System, Inc.

Job Description

The Director Claims directs activities within the General and Auto Liability Claims, Physical Damage Repairs and Property and Cargo Claims, including the management of loss control activities and third‑party provider relationships (consultants, legal counsel, insurers, and external claims administrators). The director manages the physical damage team and handles individual liability, property, and cargo claims. The position reports to the Senior Director of Claims and requires little supervision. It is a key role in handling claims across the US, Canada, and Puerto Rico, leading a staff of approximately 40, which includes professional claims managers, supervisors, senior office manager, claim analysts, and clerical staff.

Essential Functions

• Provides strategic direction to the claims team to establish goals, improve processes, create an inclusive work environment, and motivate staff to increase claim quality and reduce costs.
• Ensures consistent identification of exposures, recommends solutions, promotes loss prevention, and updates compliance with procedures, managing documented safety and risk‑management programs.
• Develops and implements processes to ensure physical damage repairs are completed timely and properly in partnership with vendors, operations, and all business units.
• Partners with and gives direction to Operations, Sales, Central Support and Safety in various liability, property, cargo, and physical damage repair matters.
• Ensures correct coverage to avoid major exposure while keeping costs minimal.
• Manages the team to support proper invoicing and reduce credits to improve customer satisfaction.
• Responsible for continuous improvement, developing and implementing new processes to improve overall financial results, including the Process Integrity Program.
• Interacts with field and senior management, internal legal counsel, safety directors, sales, Ryder Security and corporate risk management to inform all claims issues.
• Acts as primary backup for the Senior Director, assisting with all aspects of operations.
• Leads and directs claims managers, office manager, supervisors, and a team of 40+ claims analysts and administrative staff, setting up continuous development, training sessions, and individual development plans.

Additional Responsibilities

Skills and Abilities

Qualifications

Job Category

Risk Management

Compensation Information

Salary : $150,000–$200,000 per year. Eligible for annual bonus, commission and / or long‑term incentive plan. Pay type : Salaried.

Benefits Information

Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance, paid vacation, illness, bereavement, family and parental leave, and a 401(k) retirement savings plan.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics.

Important Notes

Some positions require additional screening that may include employment and education verification, motor‑vehicle records check, a road test, and / or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will communicate only from an @ryder.com email address and will never conduct an interview online via chat, messaging app, or online questionnaire. Ryder will never ask for payment or banking details and will not solicit personal information outside the formal application through www.ryder.com / careers. If you have questions about the process, contact careers@ryder.com or 800‑793‑3754.

Current Employees

If you are a current employee, click here (http : / / wd5.myworkday.com / ryder / d / task / 1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Requirements

We keep the job search relevant. Refer with Ryder for 2x chances of interview. Apply now.

#J-18808-Ljbffr