Part-time Scheduling Coordinator

Part Time Scheduling Coordinator

The Part Time Scheduling Coordinator's primary function is to answer the phone lines and triage calls. The Part Time Scheduling Coordinator is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Occasionally Customer Service staff will assist with scheduling unassigned cases, completing follow up calls regarding the change of a caregiver, and assisting clients with completion of surveys about services that they receive. When the call volume is low, the Customer Service team will aid the Operations Department with scheduling fill ins, and any additional activities that are needed.

Duties include the following : Other duties may be assigned :

• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills request by clarifying desired information; completing transactions; forwarding request.
• Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments.
• Complete / Update reports assigned
• Completing Special Projects assigned by leadership team
• Assist Intake Coordinator as needed
• Notify supervisor of ongoing problems.
• Performs other related duties assigned.

Supervisory Responsibility : This position has no supervisory responsibility.

Communications :

Professional Standards :

Professional Development :

Qualifications :

Exposure Control Category : Low Exposure No required offer of Hepatitis B vaccine.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours As a non-exempt employee, your hours will be 5 : 30 pm 11 : 00 pm, Wednesday through Sunday. Hours are subject to change based on scheduling within the department. We offer a competitive benefits package which include medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, position related education expenses program, client referral program and more Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.