Dispatch Officer

Dispatch Officer

The Dispatch Officer is responsible for technical and shift operations. It maintains direct responsibility for overseeing the daily inspection of security cameras, alarms, communication systems, and recording devices for the Museum. This position is responsible for acting in a supervisory role in the absence of the Supervisor and Lead Officer.

Duties and Responsibilities :

• Take the lead in emergencies if the Lead Officer is unavailable.
• Respond promptly to alarms and requests for assistance, determining and executing appropriate courses of action.
• Administer First Aid, CPR, AED, or Stop the Bleed during medical emergencies.
• Perform daily inspections of security console equipment; identify and resolve issues.
• Review and respond to all system alarms and reports, documenting and escalating concerns as needed.
• Print, review, and file alarm reports as required.
• Investigate and report exceptions or suspicious activities observed through monitoring systems.
• Complete accurate incident reports and shift-related documentation.
• Conduct post-inspections and complete required follow-up paperwork.
• Assist in the on-the-job training and orientation of new security officers.
• Communicate with the shift Lead Officer regarding concerns related to staff, volunteers, or visitors.
• Provide supervisory coverage in the absence of the Supervisor or Lead officer.
• Support staffing needs on other shifts when requested by management.
• Perform administrative duties as assigned by the Lead officer.
• Adhere to all museum policies, procedures, and security protocols.
• Maintain communication with supervisors for advisement on disciplinary or personnel issues.
• Provide operational assistance to supervisors as needed.

Skills and Qualifications :

Work Hours and Shift : 40 hours per week, 3 : 30pm- 12 : 00am.

Hybrid Eligibility : Not eligible.

Location : 1400 S. DuSable Lake Shore Dr. Chicago, IL 60605

Union Representation : Not Applicable.

Pay Range : $21.37 / Hourly

The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.

At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at recruitment@fieldmuseum.org.