Service Desk Analyst I - DC (Sacramento)

Service Desk Analyst I - DC

Receives calls from internal employees to help resolve issues with warehouse computer hardware and software. This will include installing and troubleshooting corporate computer hardware and software systems on-site in a warehouse environment.

Essential Job Duties :

• Answer incoming queries and requests via phone, walk-up or tickets via our ticketing system. This includes detailed documentation upon opening, updating, and closing the ticketing system ticket.
• Resolve warehouse users technical issues as it relates to all hardware and software installed on the PC.
• Triage and escalate cases to other departments or groups as appropriate.
• Review, update, and comment on Knowledge Articles. The Knowledge Articles are the basis for completing user requests. Providing updates when needed is required. Periodic instruction of users in regards to equipment, software, and manuals.
• Coordinates activities of the Service Desk with those of the Network Services, Telephony, Development, or any other Information Systems group as circumstances dictate.
• Duties may be related to a specific project, but there may also be additional responsibilities as assigned.

Essential Skills Required :

Reporting Relationships :

Requirements :

Preferred :

Physical Requirements :

Compensation :

Compensation Range : $50,000 - $55,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills / achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer EOE / M / F