Program Manager

Role : Program Manager

Location : Orlando or NJ / NY (Onsite Preferred)

Salary : 110K to 120K + Benefits

Role : Engagement Manager

Specific skill set : Banking domain and banking products experience. Experienced PGM is the primary. AI is a plus.

Certifications : Any Certifications related to Banking domain , with additional credentials in AI and chatbot development, are a plus.

Who are we looking for?

8 to 15 years’ experience in IT Industry

Technical Skills :

• Lead the development and implementation of end-to-end banking solutions, leveraging your expertise in both technology and banking domain knowledge, with a particular emphasis on AI and Conversational AI (Chatbot) applications.
• Serve as a subject matter expert on banking operations, regulations, and technology platforms, providing insights and recommendations to internal and external stakeholders, with a specific focus on AI-driven solutions and Chatbot capabilities.
• Act as a liaison between the business and technical teams, fostering strong communication and collaboration to ensure alignment on project objectives and priorities, with a focus on integrating AI and Chatbot solutions seamlessly into banking workflows.
• Collaborate with business stakeholders to understand their requirements and translate them into technical specifications and functional designs, incorporating AI and Chatbot functionalities where applicable.
• Solution the end-to-end banking application integrating with various core banking systems, AI and BOT applications. Guiding and supporting the implementation teams for timely and quality deliverables.
• Drive innovation and continuous improvement within the team, staying abreast of industry trends and best practices in AI and BOT technologies, and applying them to optimize banking operations and customer experiences.
• Conduct workshops and training sessions to educate team members and clients on solution capabilities, including Banking, AI and Chatbot development methodologies and best practices.
• Participate in pre-sales activities, including solution presentations, demonstrations, and proposal development, to support business development efforts and drive revenue growth, showcasing the value proposition of AI-driven banking solutions and chatbot functionalities.

Personal Skills :

• Excellent analytical and problem-solving skills.
• Excellent verbal / written communication skills. Fluent in English.
• Scrum values : Commitment, Focus, Collaboration, Openness, Respect, Courage.

Preferred Qualifications :

Qualifications :

• Minimum of 8 years of experience in banking technology, with a focus on delivering end-to-end solutions for banking operations, including extensive experience in AI and Conversational AI (Chatbot) related projects.
• Strong understanding of banking processes, products (FiServ DNA / Premier, JackHenry (Symitar), Q2 etc.,) and regulations, with hands-on experience in core banking systems, payment processing, and digital banking platforms, particularly those enhanced with AI capabilities and chatbot integration.
• Proven track record of leading cross-functional teams in the design and implementation of complex banking solutions, leveraging AI technologies and BOT frameworks to optimize customer engagement, streamline operations, and enhance decision-making processes.
• Has experience in managing multiple banking projects simultaneously
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization, showcasing the benefits and value proposition of AI-driven solutions and chatbot functionalities.
• Strong analytical and problem-solving skills, with the ability to quickly understand and address business challenges through the strategic application of AI algorithms and BOT automation.
• Experience with Agile methodologies and project management tools, including the integration of AI development cycles and chatbot deployment strategies into iterative project frameworks.
• Any Certifications related to Banking domain or Certified Scrum Master (CSM), with additional credentials in AI and chatbot development, are a plus.
10 days ago