Client Success Specialist - Bi-Lingual (Spanish)

About us :

Early Learning Ventures (ELV) is a Colorado-based not-for-profit organization dedicated to expanding access to quality early childcare.

We have a newly created position for a bilingual (Spanish) Client Support Specialist.   This is an excellent career opportunity with an excellent organization that is focused on making a difference.   We are looking for a highly organized, reliable, and self-motivated individual who will be working with the Client Support Manager.

Do you like working with people, do you like helping people in soling problems and issues.  Worked in Banking, Retail, Food Industry, Call Center? This could be the job for you! Do you like making a difference and an impact?  If so, we have the right opportunity to work for an amazing organization that is making a difference in childrens life.

Responsibilities :

• Assist customers with inquiries, troubleshooting, and problem resolution, aiming for a first-call resolution. Handle customer issues and ensure swift resolution while maintaining a high level of professionalism and empathy.
• One on one trainings with providers on childcare measurement software
• Accurately document customer interactions and maintain detailed records in the customer support database.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Contribute to the development of customer support policies and procedures.
• Stay up to date with product knowledge and effectively communicate product features and benefits to customers.
• Provide feedback to the management team on recurring customer issues and recommend solutions.

Requirements :

Join our team and play a vital role in providing exceptional customer support to our Spanish-speaking clientele. Apply now and be part of a company that values customer satisfaction and employee growth!

Education & Training :

Experience :

What Does Early Learning Ventures Have to Offer You?

Compensation details : 45000-44758 Yearly Salary

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