Sr. Manager - Business Operations

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

Located in the heart of Silicon Valley, Stanford Health Care’s mission is to heal humanity through science and compassion, one patient at a time. The Facilities Services division plays a key role in helping Stanford Health Care accomplish this mission; planning for tomorrow, managing for today. With a fast-paced, tech-savvy and lean culture that focuses on goals, metrics and continuous improvement, Facilities Services provides non-clinical operational support to Stanford Health Care and other Stanford Medicine entities to ensure safe and successful non-clinical operations 24/7 and plan for the organization’s future facility needs.

For more information about Facilities Services, visit

The Facilities Services Business Operations & Strategic Initiatives department (“BOSI”) ensures that all corporate business aspects run smoothly, supporting Facilities with budgeting, construction cost estimates, staffing requests, purchase orders, invoices, standard work and policies. BOSI helps plan and manage a budget of over $3 billion that includes the facilities and general services operating expenses, the construction capital expenses, and even some revenue from food sales, parking permits, and third party property leases.

If you are interested in joining a nationally recognized health care system that was recently recognized as one of the top ten hospitals by U.S. News, home to numerous Nobel Prize winners, and being part of a cohesive team, please read the job description below and apply online.

As the BOSI Senior Manager – Business Operations, you’ll be responsible for leading day-to-day operations of Facilities Construction. Facilities Construction oversees and executes on major renovations, such as the 300 Pasteur Drive Renewal Program () and new construction, such as new multi-specialty outpatient clinics in Redwood City (). You will manage a team of analysts and partner with the BOSI Business Manager to ensure that there are minimal disruptions to the progression of capital projects like these and the operations of the Facilities Construction team by ensuring that all projects are adequately funded and payments are processed timely.

• Lead Facilities Construction Projects:
  Take charge of the preparation, progress tracking, and reporting for innovative construction finance initiatives. Your leadership will be pivotal in enhancing process efficiency and operational effectiveness across our organization.
• Collaboration & Partnership:
  Work hand-in-hand with fellow leaders to cultivate a culture of collaboration. You will be at the forefront of driving innovative solutions that elevate our Facilities Construction program, setting the standard for excellence across the enterprise.
• Collaborative Leadership:
  Engage in strategy sessions with the BOSI Director, providing data-driven insights and progress updates that empower decision-making. Your ability to coordinate resources will be essential in ensuring the successful delivery of projects.
• Track Progress & Communicate Results:
  Develop comprehensive reporting frameworks to monitor performance and identify opportunities for process improvement. You will create visually engaging updates that keep stakeholders informed of successes and areas for growth.
• Budget Planning:
  Lead the strategic planning and management of capital and operating expense budgets. Collaborate closely with the BOSI Business Manager to craft and oversee the annual budget, ensuring financial alignment with our goals.
• Capital Project Set Up:
  Take the reins in overseeing the setup of new capital projects as requested by our Facilities Construction teams, ensuring a seamless transition from planning to execution.
• Capital Appropriations and Requisitions:
  Manage the processing of capital appropriations and requisitioning of capital purchase orders for construction projects, ensuring compliance and efficiency.
• Invoice Processing and Audit:
  Oversee the meticulous processing and auditing of construction vendor invoices and general contractor pay applications, maintaining financial integrity and accountability.
• Ad Hoc Reporting:
  Provide analytical support for Facilities Services by delivering timely and insightful reporting as needed, helping to inform strategic decisions.
• Continuous Improvement:
  Proactively seek out opportunities for continuous improvement in our processes, fostering a culture of innovation and excellence.
• Operational Excellence:
  Collaborate closely with the Capital Finance team to ensure operational success across the enterprise, driving initiatives that enhance our overall performance.

Why Join Us? This is your chance to make a significant impact in a role that combines leadership, strategic thinking, and collaboration. If you are passionate about driving efficiency and excellence in construction finance, we want to hear from you! Join us in shaping the future of our Facilities Construction program and be part of a team that values innovation and continuous improvement.

Apply today and take the next step in your career with us!

A Brief Overview
The Senior Manager, Business Operations is responsible for the business operations for a large (100 or more staff) department. Responsibilities may include functions related to financial management, budgeting, contract management, human resource planning, inventory management, purchasing, workflow, process management, management of department-wide projects that may impact other departments or directorates, and strategic decision–making for department project identification and selection. Supporting the department director, the Senior Manager, Business Operations insures that processes and tools exist to maintain the daily operation of the assigned patient care department as well as providing data collection and analysis to insure sustainability of the department's functions over time.

Locations
Stanford Health Care

What you will do

• Collaborates with department leadership and front line staff to achieve operational improvements and provide optimum quality of care for patients.
• Develops and maintains operational and program policies and procedures which are compatible with the function and objectives of the department and the division and meets all external compliance requirements.
• Coordinates the development and monitoring of internal systems compatible with overall division needs to ensure correct coding and charge capture.
• Analyzes volume, revenue, cost, quality, productivity, and customer satisfaction trends to drive volume, growth, and profitability.
• Ensures cost control and appropriate revenue enhancement.
• Establishes and maintains performance standards, service excellence, and operational efficiency and meet all regulatory requirements.
• Establishes and maintains relationships with community partner organizations and/or vendors to build effective, collaborative workflows. Oversees contractual processes and insures performance metrics are met with contract partners.
• Controls supply inventory, storage, and usage. Ensures that equipment is maintained in an appropriate manner. Recommends equipment and service contract purchases.
• Analyzes space needs, recommends and manages space renovation projects to meet programs and/or volume growth.
• Manages the day-to-day operations of the assigned department.
• Participates in capital and operational budget preparation process.
• May manage a variety of department-wide projects and/or lead or serve on cross-department teams on projects impacting other departments or directorates.
• May perform supervisory functions by interviewing, selecting and providing training for new staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the department.
• Evaluates compliance and implements improvements, when necessary, to maintain compliance with The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies.
• Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
• Effectively support and fulfill the vision of SHC for developing services and capabilities to support growth and other business initiatives required.
• Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other department management staff as needed.
• .Work closely with all other department management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and technology strategies
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.

Education Qualifications

• Bachelor's Degree in a work-related discipline/field from an accredited college or university. Required

Experience Qualifications

• Seven (7) to Eight (8) years of progressively responsible and directly related work experience. Required

Required Knowledge, Skills and Abilities

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
• Ability to budget, make financial projections and write reports.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Ability to apply judgment and make informed decisions.
• Ability to develop programs and lead process improvement projects.
• Ability to foster effective working relationships and build consensus with other departments and external vendors.
• Ability to strategize, plan and implement change.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Knowledge of healthcare operations and impact of labor, productivity, and cost.
• Knowledge of computer systems and software used in functional area.
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management.
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.

Physical Demands and Work Conditions
Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $79.21 - $104.97 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.