Product Manager, Transactional Communications

About the team and position

The Communication Platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that delivers the right message to the right person at the right time in the right channel tens of millions times a year. This team's scope focuses on transactional messages, delivered through email, SMS, push notifications, and website chat (powered by our conversational AI agent).

We’re looking for a product-minded innovator who combines quantitative rigor with sharp intuition who instinctively design experiments that move meaningful metrics. You thrive in a fast-moving, product-led environment, tackling high-level business problems with autonomy and speed. Equal parts customer-obsessed storyteller and entrepreneurial operator, you can craft a vision that rallies engineering, marketing, and operations around delighting users and moving metrics. Above all, you forge deep, trusted relationships across functions and turn shared goals into shippable products that scale. As an integral team member, you are ultimately responsible for the success of projects and the long-term trajectory of KPIs such as contacts per sale and conversion to sale.

What you’ll be doing

You will work closely with design and engineering to scope and prioritize projects, write detailed requirements, define experimentation plans with A/B testing ownership, analyze data, and launch communications, including emails, SMS, push notifications, and interactions with Sebastian (our conversational AI agent). But most importantly, you will make business impact. Additionally:

• Help drive the product roadmap and participate in end-to-end product life cycle development based on market research, analytics, and business requirements.
• Collaborate with partners to create impactful customer communication strategies and identify optimization opportunities; size and prioritize opportunities.
• Actively work with stakeholders to craft communication messages that are clear, direct, and empathetic to customers.
• Be actively involved in interpreting analytics and customer data.
• Communicate and collaborate effectively with Carvana's Engineering, Data Science, Design/UX, Analytics, and Customer Advocate teams.
• Our team is located in Los Angeles, CA & Tempe, AZ where product, engineering, analytics, and key stakeholders sit side-by-side, turning ideas into live experiments in short order.

What you should have

• A bachelor’s degree in STEM, Economics/Finance, or Design/UX or equivalent experience.
• 2-4 years of work experience, ideally in product, product analytics, or a related discipline.
• Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Looker, Tableau.
• Excellent written and verbal communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts.
• Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience.
• Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data.
• Opinions - you should be familiar with a lot of products in consumer web/mobile and have some degree of taste around what you do and don’t like.
• Experience with split-testing design and interpretation.
• Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers.
• Sense of humor, self-motivated and able to thrive in a fast-paced environment with ambitious goals.

It would be great if you also had

• Strong UX instincts with the ability to understand and anticipate user needs and pain points
• Knowledge of data science best practices
• Skilled in generative AI and LLM technologies to quickly iterate on product requirements and low-fi wireframes to support expedited iterations.
• Agile methodology experience
• Product strategy/road-mapping experience
• Familiarity with Looker, Sigma, and Tableau (for creating new reports)

Don’t meet 100% of the qualifications?

At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot!

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal Stuff...

Hiring is contingent on passing a complete background check. This role is NOT ELIGIBLE for visa sponsorship.