Web Chat Representative

Job Title : Web Chat Representative

Duration : 3+ Months

Location : Remote

Shift Schedule : Flexible to work 8-hour shifts Monday through Sunday from 8 : 00am to 10 : 00pm as per eastern zone (8 hours per day / 40 hours per week)

Job Summary :

Primary job responsibilities are to sell health and ancillary insurance products to Florida individuals consumers supporting multiple contact center channels.

Essential Functions :

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Analyze prospect needs and match product solutions.
• Conduct plan comparison and analysis for existing members seeking new solutions.
• Determine product eligibility based on age, county, health status and customer's needs.
• Facilitate application process and perform field underwriting; advise customers of eligibility, rates, and riders as appropriate.
• Present and explain recommended product solutions, including benefits, features, company services, operation processes, present alternatives as appropriate.
• Cross-sell ancillary products to both new customers and existing BCBSF health customers to increase customer wallet share and retention.
• Monitor enrollment process in partnership with BlueDirect Sales' Senior Advisor.
• Review with and deliver product fulfillment materials to customers.
• Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology / software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourage customers to buy.
• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Build strong relationships with Sales Coach and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming and falsification of sales.
• Generate referral business and cultivate individual lead sources using networking and prospecting techniques to grow potential sales opportunities.
• Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
• Maintain inbound availability to support telephone / chat service levels and customer satisfaction.
• Adhere to call scripts and sales processes including documentation in contact management system. Ensure all compliance regulations are met.
• Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills.

Education & Years of Experience

Licenses / Certification Details

Additional Required Qualifications :

Position is offered by a no fee agency.