Community Manager

Community Manager

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Overview

Community Managers are responsible for the operation and profitability of the community. They serve as the point of contact for residents and are on-call 24 hours. Community Managers handle everything from administrative duties, marketing, leasing and sales of new and pre-owned homes to property maintenance, budgeting, performance management, and resident relations.

Job Duties

The job duties include :

Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.

Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.

Partners with Team Relations on team member counseling and recommendation of termination when appropriate.

Conducts team member performance reviews and recommends compensation adjustments.

Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes

Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts

Handles delinquencies & approves eviction proceedings while adhering to Suns policies

Monitors, codes, and approves all invoices for operating expenses & sales related costs

Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines

Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests

Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations

Reviews and approves / denies residency applications

Initiates lease renewals and rent increase letters, ensuring timely distribution

Consults with RVP to determine the best course of action in the event a situation does not have an established guideline

Inspects and recommends purchase and renovation of used / repossessed homes

Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins

Handles emergencies that arise onsite, ensuring adherence to standard procedures

Ensures compliance of safety policies; completes incident reports in a timely manner

Ensures that community appearance is maintained to Suns curb appeal standards

Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs

Reports deficiencies that would adversely affect the operation of the community

Reviews and compiles property accounting reports for the Accounting team

All other duties as assigned

Requirements

The requirements include :

High School Diploma or GED (Required)

Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)

2 years property management experience, including 2 years of supervisory experience

6 months prior sales and leasing experience

6 months previous experience using NetSuite

General knowledge of maintenance

Demonstrated leadership abilities

Strong organizational skills

Excellent verbal and written communication skills

Solid negotiation skills

Ability to thrive in a fast-paced environment

Working knowledge of basic accounting principles

Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law

Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet

Flexibility to respond to community needs during non-business hours

Ability to live on-site within the community (housing provided)

Rewarding Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental Plan

Vision Plan

Voluntary Health and Dependent Care Reimbursement Accounts

Life and Accidental Death and Dismemberment Insurance

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Paid Parental Leave

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education

Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation

Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty