Accounts Receivable Analyst

Accounts Receivable Analyst

Agilysys, Inc. is an innovative software development company dedicated to transforming guest experience by improving the quality of service through technology. Our goal is to help our customers win the guest recruitment battle, enhance guest engagement, and increase guest spending. Agilysys operates extensively throughout North America, with additional sales and support offices in Singapore and Hong Kong.

We are seeking a detail-oriented Accounts Receivable Analyst to support the day-to-day operations of our Accounts Receivable (AR) function. This position is responsible for applying customer payments, reconciling accounts, preparing reports, and ensuring accurate and timely processing of AR transactions. The role requires strong organizational skills, analytical thinking, and a service-oriented mindset. While the Analyst will collaborate with multiple departments (Sales, Billing, Contracts, Customer Success), the work is focused on transaction execution, process accuracy, and reporting rather than policy setting or management decision-making. This is a salaried non-exempt role; employees are eligible for overtime pay when weekly hours exceed 40.

Key Responsibilities

• Accurately apply incoming payments (checks, wires, ACH, credit cards) to customer accounts in the AR system.
• Research unapplied or unidentified payments and coordinate with internal teams to resolve.
• Monitor AR and CashApps shared inboxes, ensuring timely responses and resolution of inquiries.
• Prepare and distribute weekly unapplied cash and aging reports.
• Reconcile customer accounts by reviewing receipts, credits, adjustments, and overpayments.
• Document and track recurring payment issues and resolutions for audit purposes.
• Generate standard AR metrics and dashboards for management review (e.g., days sales outstanding, unapplied cash trends).
• Respond to internal and external customer inquiries related to payments and account status.
• Partner with Billing & Order Management to ensure invoices and payments are aligned.
• Support month-end and quarter-end close activities by providing reconciliations and transaction details.
• Identify data discrepancies and escalate issues to supervisors for resolution.
• Assist in testing new AR system configurations, upgrades, or template changes.
• Maintain updated SOPs for cash application and AR processes.

Requirements / Qualifications

Desired Attributes