Technical Sales Engineer

Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus provides electronic bill presentment and payment services for more than 2200 clients across Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our eBilling and Payment Platform enables a unified customer bill-pay experience across online, mobile, IVR, text, kiosk, and agent-assisted channels, with a full range of customer communications options.

To achieve optimal performance and client satisfaction, Paymentus supports a team of dedicated, innovative employees who transform plans into action. This is an exciting time to join our expanding company, with opportunities to grow professionally and personally in an environment that values intelligence, innovation, and leadership.

This is a strategic role designed for a dynamic individual who collaborates with sales, product, and delivery leaders and engages directly with prospects and customers. Your mission is to elevate our product outlook, enhance our delivery posture, boost company recognition, and drive pivotal sales and delivery outcomes.

Responsibilities

• Sales Excellence and Support : Champion sales efforts through deal qualification, crafting and responding to RFPs, conducting persuasive demos, and providing expert guidance on the product. Actively contribute to product marketing efforts and publications to underscore our leadership and innovation in the field.
• Strategic Partnership : Forge deep technical and strategic relationships with key customers and internal teams to foster long-term loyalty and engagement.
• Innovation and Product Enhancement : Collaborate with Marketing and Technology teams to spearhead product innovations tailored to customer needs, ensuring Paymentus remains at the cutting edge of technology.
• Customer Insight and Engagement : Establish strong rapport with potential and existing customers to uncover and address service requirements, leveraging these insights to drive product and service improvements.
• Technical Expertise and Support : Offer in-depth technical knowledge and support, guiding cost-benefit analyses for enhancements and advocating for operational efficiencies.
• Contracting and Sales Cycle Management : Facilitate contracting processes, including drafting contracts and Statements of Work (SOWs), ensuring alignment with customer needs and company objectives. Manage a disciplined sales cycle within our CRM system, optimizing efficiency and effectiveness.
• Customer Success & Partnerships : Empower customer success and partner teams through targeted technical information and training, enhancing their understanding and utilization of our solutions.

Education and Experience

Physical Demands

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to lift up to 25 lbs.

Position Type / Expected Hours of Work

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel

Minimal travel

Other Duties

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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