RN Senior Manager House Supervisor CCO

Primary City / State :

Sun City, Arizona

Department Name :

Clinical Care Operations

Work Shift : Varied

Varied

Job Category : Nursing

Nursing

A network with resources for leaders with vision. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Clinical Care Operations (CCO) is the hub of patient management for the campus, providing relief staffing to clinical departments / units.

Several employee groups report to CCO, including clinical positions such as RN House Senior Managers, SWAT RNs, and the Resource Team (RNs, CNA's, PCAs, and HUCs), plus non-clinical roles such as Transporters, Dispatchers, and Placement Liaisons.

This role is responsible for the daily management of hospital operations and throughput. House Supervisor acts as the liaison between the nursing units and patient placement, staffing, and nursing units, as well as the main contact between the facility and BHTS.

The House Supervisor is responsible for assuring appropriate policy driven care and practices are being followed. In this position you will have the opportunity float between Banner Boswell and Banner Del Webb to provide coverage as needed.

As a member of our team, you will play a vital role in ensuring our patients receive the best care possible. Join us today as an integral part of a team!

This is a Full Time (36hr / wk.) position

3 12-hour shifts, weekend and holiday rotation required.

Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades.

Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals.

Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management.

We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position provides administrative supervision of campus workflow, resource utilization and management, and operations for all clinical and non-clinical departments during assigned shift.

Responds to facility emergency situations, initiates disaster notification processes, facilitates patient placement and communicates with media.

CORE FUNCTIONS

1. Assesses overall staffing effectiveness and adequate throughput by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services according to census, acuity, and responsible use of labor budget.

2. Responds to and assesses all codes and other crisis situations, implements plan, and evaluates response. Understands and utilizes the appropriate chain of command as needs arise.

3. Serves as a professional resource to patients, families, physicians, and staff by prioritizing, mediating and resolving concerns.

Interprets organizational policies and facilitates patient-centered care.

4. Interprets and ensures regulatory compliance of business entity policy and procedures. Provides expertise and serves as a resource to committees and departments.

5. Demonstrates an expectation and support for continuous quality improvement.

6. Demonstrates leadership through coaching, performance evaluations, corrective actions and development opportunities to create a culture of learning.

Functions as a role model and encourages staff to participate in their own development.

7. May be responsible for selection, orientation, on-boarding, and retention.

8.This position must know the resources needed to resolve problems and when to use them in order to facilitate facility operations, particularly during off hours.

Internal customers : All levels of nursing management and staff, medical staff, and other health care members for the purpose of integrating services, improving patient care, ensuring effective communications and facilitating decision making in clinical practice and business related issues.

External customers : Patients and families regarding patient care issues, physicians regarding patient care, and JCAHO, state, federal and community agencies regarding compliance with laws and regulations.

This position is pivotal for the organization in maintaining effective patient care and throughput and facilitating patient, employee and physician satisfaction.

MINIMUM QUALIFICATIONS

BSN or MSN required for all new hires to the position after May 1, 2018. Incumbents in the position as of May 1, 2018 must possess a strong knowledge of nursing and / or healthcare operations as normally obtained through a bachelor’s degree in nursing, healthcare, or related field.

Requires a current RN license in state of practice. ACLS certification required. (Note : ACLS is not required for incumbents working in a Behavioral Health Hospital setting).

PALS certification may be required, based on facility assignment.

Must possess a strong knowledge and understanding of the provision of clinical care as normally demonstrated through 3 years of experience in an acute care setting.

Requires excellent, demonstrated verbal and written communication, negotiation, problem solving and conflict resolution skills;

high level and critical decision making ability; comprehension of law, policies, procedures, standards and practices. Must be effective in matrix management.

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Additional related education and / or experience preferred.