Seasonal Customer Experience Specialist - Nordstrom Local Fillmore

Customer Experience Specialist

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life

• Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
• Quickly understand a customer's needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
• Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
• Support event execution point of contact for RSVPs, track customer contact information, door greeter etc.
• During some shifts : responsible for opening and closing the building, following the proper security procedure
• Light cleaning duties : sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state.

Applications are accepted on an ongoing basis.

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$22.70 - $23.60 Hourly

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.