Vice President of Customer Success

A company is looking for a VP, Global Customer Success.

Key Responsibilities :

Drive the creation and execution of the Global Customer Success Strategic Plan

Establish scalable processes and governance to improve performance across global teams

Deliver on objectives related to revenue retention and expansion through analytics

Required Qualifications :

Minimum 15 years of progressive leadership experience in technology or cloud services

At least 5 years at the Director level or above overseeing global operations or customer success

Bachelor's degree preferred in engineering, IT, or business management, or equivalent experience

Demonstrated experience in operational optimization and customer-centric growth initiatives

Strong financial management skills, including cost optimization and P&L accountability