Job Description
Licensed Purchase Loan Officer - Consumer Direct
As a Purchase Loan Officer at PHH Mortgage, you will be responsible for inbound and outbound calls to existing portfolio customers, offering a range of mortgage products to help them achieve their homeownership goals. This role requires you to build strong relationships with homeowners while meeting individual sales targets, company retention goals, and most importantly, delivering excellent customer service.
At PHH Mortgage, we offer a dynamic, fast-paced environment with a supportive company culture and a large portfolio to back you. Join us to help homeowners achieve their dreams and grow your career!
Who are we looking for?
- Experienced Loan Officers with NMLS Licenses (including UST component)
- Motivated individuals with a sales-driven mindset, capable of thriving in a call center environment
- Customer-focused professionals who enjoy building relationships and guiding homeowners through the purchase process
What we offer our Licensed Loan Officers :
Competitive base salary paid bi-weekly, plus overtime opportunitiesMonthly commission structureQuarterly incentives for top producersComprehensive benefits package (health, life, dental, vision, 401k, PTO)Training support to set you up for successAccess to warm inbound and outbound leads from our extensive portfolioKey Responsibilities :
Handle inbound and outbound leads from existing clients to help them secure a purchase mortgageQualify borrowers for purchase loans using automated underwriting systems (DU / LP)Provide mortgage options in a single call, assisting clients in choosing the best loan for their needsGather necessary documentation and submit completed mortgage applications for processingSet clear expectations with clients from the start of the transaction and provide ongoing communication throughoutEnsure compliance with all regulatory mortgage guidelines and company policiesCollaborate with internal operations to maintain clean files and ensure smooth loan closingsEnter and manage transactions in PHH Mortgage's lead management systemProvide exceptional customer service to all borrowers, ensuring a positive experience throughout the loan processBalance your day between managing inbound leads and following up with clients in your sales pipeline to meet performance standardsAttend training, sales meetings, and other company events as requiredStay current with mortgage industry trends and complete required internal trainingQualifications :
High School Diploma, GED, or military experience equivalentMinimum of 1 year of Encompass experience requiredPreferred 2 years of Loan Officer experience, particularly in a call center or phone-based sales roleAbility to obtain required licensing and continuing education in multiple states (company-sponsored)Maintain all necessary federal and state licensing annually (including background and credit checks)Strong customer service skills, with the ability to address client concerns effectivelyProfessional communication skillsProficient in Microsoft Office, particularly Word, Excel, and OutlookMust be able to work a shift schedule that includes one evening shift per week and one Saturday per month (4-hour shift, paid overtime)Salary & Benefits :
The expected salary range for this position is $42,000 per year, with commission eligibility based on experience and geographic locationAdditional incentives and bonuses available for high-performing individualsJoin us and help homeowners achieve their dreams while growing your career in a rewarding and supportive environment!