Field Service Technician Level 2

VESCO , a Busch Vacuum Solutions company, is a leading manufacturer of vacuum furnaces, vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. VESCO has an immediate direct-hire opportunity open for a Field Service Technician 2 based out of East Windsor, Connecticut. This position requires reporting to our service center and extensive travel within the service region.

The Field Service Technician 2 installs, inspects, troubleshoots, and maintains the company\'s vacuum pumps, vacuum furnaces, hot zones, heat exchangers and systems at end-user customer locations and will assist in providing training to other field service team members.

We are looking for autonomous, detail-oriented people that are experienced in providing outstanding field service in dynamic environments. Qualified individuals should apply now for an opportunity to find out why VESCO is an amazing place to work.

Responsibilities

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
• Perform equipment health check : check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty-related service reports and documentation
• Perform on-site equipment startup and operator training
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment / tooling as instructed
• Relay customer issues, problems, and complaints to Service Manager and / or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management
• Relay pricing information on parts, service support, or new equipment to customers when requested
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Be able to travel to customer site on short notice (as required)

Required Experience

Personal Qualifications

Job Requirements

Physical Requirements

Benefits & Opportunities

VESCO, a Busch Vacuum company, offers an attractive benefits package, including medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more. There is opportunity for growth and advancement through on-the-job training, paid training / certifications, tuition reimbursement, and advancement within the company. VESCO values promoting from within.

Work Environment

Why work for VESCO?

VESCO is diverse and expansive in the world of vacuum. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.

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