Customer Service Representative

Benefits :

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

AlphaGraphics Knox Street Park Cities North Dallas is a locally owned and operated visual communications company servicing clients of all shapes and sizes.

AlphaGraphics offers printing, signs, fulfillment, design, marketing services, and mailing solutions to our customers. We are customer-focused, and deadline driven.

Our work environment is fast-paced and team oriented. AlphaGraphics currently has an opening for a full-time on-site Customer Service Representative / Estimator.

Working in this position you will be primarily responsible for managing print, sign, mailing, design, and marketing projects from estimating through completion for outside sales representatives, customers, and other staff members.

This position requires communicating with customers, other staff members, suppliers, and vendors on a day-to-day basis. No two days or two projects are ever the same! Does this sound intriguing to you?

Although these are the primary responsibilities for this position, you will also be exposed to other facets of the organization.

Daily duties include :

• Estimating jobs for clients, sales representatives, and other staff members
• Coordination of signage site surveys as needed
• Processing email, phone, web orders and approved estimates and moving them along in the production process
• Meeting with walk-in clients on an as-needed basis
• Cover for out of office staff members as required (in-person and via email and phone)
• Responding to clients and staff members via phone and email
• Attending daily WIP meetings
• Answering and routing phone calls
• Assisting clients with print, sign, mailing, and marketing options
• Working with other employees / managers to ensure accurate pricing and customer satisfaction
• Identify and pursue cross-sell / up-sell opportunities
• Send follow up estimate emails as required
• Send out marketing materials and thank you cards on an as-needed basis
• Identify larger opportunities and prospects and pass along to management
• Resolve issues with clients as occurring
• Develop and maintain a contact relationship with your client base

Expectations :

• Excellent communication skills (both written and verbal)
• The ability to work quickly, efficiently, and accurately
• The desire and ability to sell a full range of products and solutions
• A genuine desire to meet the customer's needs to the best of your ability
• Able to work independently and as part of a team
• Problem solving and solutions oriented
• Pleasant and professional demeanor
• Relationship and consultative sales experience
• Exceptional ability to establish and maintain effective contact relationships
• Familiarity with standard computer software programs
• Ability to learn and adopt new software as necessary
• 1 year sales experience required
• Some college or equivalent experience
• Become proficient in PrintSmith and Print Speak

What We Offer :

• Full-time employment at a solid, stable, growing company with a stellar 38+ year reputation
• Positive, friendly, and respectful work environment that fosters a Gung-Ho spirit
• Full benefits package including medical, dental, paid time off, and a bonus program
• Opportunity to work at a company where individuals are recognized and contribute significantly and directly to our success
• Compensation based on experience

If you are intrigued by this opportunity and want your chance, here it is.