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Service Desk Technician
Service Desk TechnicianThe Rockridge Group • Chicago, IL, US
Service Desk Technician

Service Desk Technician

The Rockridge Group • Chicago, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
TITLE: SERVICE DESK TECHNICIAN
LOCATION: CHICAGO (3 days in office/2 days work from home)
DURATION: 1 YEAR
Job Description:
  • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·
  • Apply policies to situations with minimal interpretation. Supervision Received/Provided:·
  • Performing project work as assigned under the supervision of a lead or manager.
  • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·
Responsibilities·
  • The focus of a service desk person is to stay at the service desk and service people over the phone.
  • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
  • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·
  • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
Requirements:
  • Bachelor’s Degree preferred·
  • One to Five (1-5) years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
  • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
  • Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
  • Strong basic execution capabilities within functional areas of IT·
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
  • Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems
  • Able to work weekends (once in 2-3 months)
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Service Desk Technician • Chicago, IL, US

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