Director, Bank Business Change Management

Director, Bank Business Change Management

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Bank Business Change Management, you will lead and continuously develop a team of Change Advisors as well as be accountable for the Bank's Change Management Program; enable USAA to effectively mitigate risks related to change and to achieve its strategic objectives through effective collaboration and the consistent application of change management methodology, expertise and experience.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX. Relocation assistance is not available for this position.

What You'll Do

• Leads a cross functional team of Organizational Change and readiness employees and Bank wide Change Management governance and oversight program.
• Responsible for monitoring and driving program adherence and effective quality in execution for change team and business leaders on change program.
• Develops and integrates Change Strategy and reporting for a portfolio of change.
• Drives team to continuously evaluate, refine and implement appropriate change management strategies, tools, and processes to improve user experience & proficiency to minimize risk when introducing change.
• Ensures suitability and sustainability of change management program through monitoring, assessment, feedback routines, and appropriate plans of action, as appropriate.
• Develops and sustains key relationships and brand for change team.
• Coaches and influences roles within or complimentary to the change program to lead change in a highly matrixed organization. Helps develop organizational change capability.
• Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What You Have

What Sets You Apart

Compensation Range : The salary range for this position is : $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.