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Technical Support Engineer (TN)
Technical Support Engineer (TN)International Executive Service Corps • Oak Ridge, TN, US
Technical Support Engineer (TN)

Technical Support Engineer (TN)

International Executive Service Corps • Oak Ridge, TN, US
6 days ago
Job type
  • Full-time
Job description

Spectra Tech, Inc. is hiring for a Technical Support Engineer in Oak Ridge, TN.

Responsible for providing best-in-class technical support, preventive maintenance, predictive maintenance, diagnostics / troubleshooting, repairs, spare parts, and upgrades of x-ray systems and equipment.

Job Description :

  • Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment our team operates around the country to include configuration and change-control of equipment and documentation.
  • Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
  • Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
  • Work with our inspection services team to document system performance and use the data for trend analysis, to properly plan for preventive maintenance, part replacement and, potentially, preventative intervention.
  • Travel to customer sites to troubleshoot / repair, debug PLC or PC-based control programs, and test systems. May oversee the efforts of others or carry out the task yourself.
  • Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues as efficiently and effectively as possible to ensure the provision of world-class customer service.
  • Interface with customers by phone, email and in person.
  • Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered in the most cost- and time-efficient manner possible.
  • Ensure quality and safety are of the highest priority in day-to-day operations.
  • Conduct work in accordance with Company's safe working practices and procedures and to established quality management procedures.

Essential Skills :

  • Associate's degree in a STEM discipline accompanied by a minimum of seven (7) years of relevant technical and engineering experience with a minimum of two (2) years with customer interfacing responsibility.
  • At least 2 years of hands-on technical experience in an industrial environment.
  • US citizen with the ability to satisfy the site access requirements for nuclear and defense facilities. Will need a US passport and real ID.
  • Broad understanding of electro-mechanical systems with the ability to rapidly learn the functionality of all existing equipment and systems in the field.
  • Capable of quickly understanding the interaction of the x-ray equipment with the customer's operating environment, workplace processes, regulations and requirements.
  • Demonstrated proficiency in the English language with strong written and verbal communication skills.
  • Strong understanding of PCs; proficiency in MS operating systems, networking, and MS Office suite applications.
  • Prior experience reading and interpreting electrical and mechanical drawings.
  • Well-developed technical aptitude and proven electro-mechanical troubleshooting capability.
  • Ability to travel 30–50% to customer locations and other VJ locations within the US.
  • Familiarity with CAD programs.
  • Positive team player able to work across multiple technical disciplines and levels.
  • Self-motivated with a positive attitude and creative problem-solving skills.
  • Excellent interpersonal skills with the ability to build and maintain relationships.
  • Non-Essential Skills (Preferred) :

  • Bachelor's degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience, including at least two (2) years in a customer-facing role.
  • Prior work experience with motion control design, PLC / PC programming, and distributed control theory.
  • SolidWorks experience.
  • Prior experience with automation and control system software programs.
  • Familiarity with x-ray or CT technology.
  • Experience working within a recognized quality management system (ISO9001, AS9100, NQA-1, etc.).
  • Physical Demands :

  • Regularly required to sit, walk, bend, and stand in both industrial and office environments.
  • Effective communication required in person, phone, email, and other devices.
  • Frequent use of hands to operate office equipment, hand / power tools, and system controls.
  • Ability to lift, carry, and maneuver up to 50 pounds alone (heavier with assistance).
  • Required to install and assemble electro-mechanical parts and components.
  • Must be able to work in varied customer locations, including dusty industrial environments.
  • Must consistently perform essential functions in a safe and alert manner while wearing appropriate PPE.
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    Technical Support Engineer • Oak Ridge, TN, US

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