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Community Operations Specialist

Community Operations Specialist

Northbridge CompaniesBrunswick, ME, US
1 day ago
Job type
  • Full-time
Job description

Community Operations Specialist

The Community Operations Specialist helps ensure smooth day-to-day community operations by supporting the Executive Director in both administrative and wellness operations of the community. This role assists with business office functions, human resource administration, wellness and resident care support, resident and associate satisfaction.

Essential Job Functions

  • Administrative & Business Office Support
  • Assist with accounts payable, receivable, petty cash, and resident billing using Yardi and related systems
  • Maintain accurate and confidential associate and resident files
  • Support the resident move-in / move-out process, admissions paperwork, and billing
  • Provide back-up coverage for front desk or concierge as needed

Human Resources & Onboarding

  • Support recruitment and onboarding efforts by coordinating interviews, verifying credentials, and welcoming new hires
  • Facilitate new hire orientation and assist with benefit enrollment and associate training logistics
  • Maintain accurate records in UKG, Relias, and other HR systems to ensure compliance with license, certification, and training requirements
  • Track attendance, callouts, tardiness and communicate trends to the ED or RCD
  • Contribute to associate engagement efforts by supporting recognition, communication, and training initiatives

    • Scheduling and Labor Management

  • Create and manage care staff and nursing schedules to ensure adequate coverage
  • Collaborate with the RCD to manage schedules, overtime, and shift assignments
  • Maintain accurate daily assignment and task lists (CRMA, RCA, etc.)

    • Training and Compliance Coordination

  • Assist with planning staff in-services and required trainings. Coordinate with RCD and outside agencies when additional training or certifications are necessary
  • Maintain training records; update logs and verify completion
  • Support committees and safety initiatives as assigned

    • Wellness and Resident Support

  • Partner with the RCD and Sales Director to coordinate medical documentation for resident assessments and move-ins
  • Support non-clinical resident wellness needs, including supply management, continence program tracking, and appointment coordination
  • Assist with family communication, care plan meetings, and follow-up on non-clinical resident concerns
  • Maintain accuracy of resident records and ensure compliance with resident rights and privacy standards

    • State-Specific Responsibilities (ME & NH)

  • Assist with flu shot authorizations and permissions, updated medication lists, and first-of-month vitals / weights
  • Support documentation accuracy (ADL / MAR, task sheets, shower and dietary lists, refrigerator checks, etc.)
  • Participate in committees (e.g., Weight Variance Committee) and provide documentation support as needed

    • Qualifications

  • Associates degree in related field
  • Minimum of one year in accounting, human resources, with related administrative experience
  • Strong interpersonal and communication skills; ability to interact professionally with residents, families, and associates
  • Highly proficient in Microsoft Office Suite; experience with Yardi, UKG, or Relias preferred

    • Minimum Eligibility Requirements

  • Requires the ability to communicate in English both orally and in writing
  • Ability to communicate effectively with residents, families, staff, community officials and the public
  • Must have compassion for and desire to work with the elderly
  • Must meet all State health requirements
  • Must be able to perform duties and responsibilities with or without reasonable accommodation
  • Must pass criminal background check

    • Why Join Our Team : We are committed to fostering your well-being and professional development by offering an array of benefits tailored to support your growth and satisfaction.

  • Competitive Salary : Compensation reflective of your expertise and dedication
  • Flexible Work Schedule : A work schedule that accommodates your personal commitments
  • Paid Leave : Enjoy generous allocations for holidays, vacation, and personal days, ensuring you have time to recharge
  • Health and Wellness Plans : Access comprehensive health insurance plans for you and your dependents, promoting overall well-being
  • Retirement Savings : Participate in a 401(k) plan with a company match to build financial security for the future
  • Professional Development : Continuous learning and advancement opportunities to enhance your skills and career trajectory

    • Criminal Background Screening is required.

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