Customer Care Representative

Job Description

Job Description

POSITION OVERVIEW

Are you an outgoing, energetic, and driven individual? Are you looking for a place to level up your career, learn new skills, and win on a daily basis?

We’d love to have you join our team!

Here at Natran Green Pest Control, our mission is to provide exceptional pest control services while prioritizing the well-being of families, pets, and the environment.

As a member of our customer care team, you’ll join a collaborative, friendly, and competitive team-oriented environment all while knowing you’re making a difference in the world.

TRAINING & EXPERIENCE

• No Prior Pest Control Experience Needed : We provide comprehensive training and pay for your licensing!
• No Prior Customer Care Experience Required : We value a positive attitude and ambition over experience; every new customer care rep goes through our well-established and proven customer care training program, giving you the tools to be successful.

CULTURE AND OPPORTUNITIES

• Supportive and Competitive Teammates : A lot of Customer Care environments can be too serious. Here you can expect to join teammates who know how to have fun at work all while pushing each other to grow, learn, and win together.
• Goal-Focused : With clear goals on the board every day, our team works together to achieve individual and team goals.
• Work Hard, Play Hard : We understand the importance of celebrating our wins! In addition to quarterly company events, our sales team gets together for team nights and special events for hitting goals.
• Joining a Growing Business : Natran is scaling quickly, and as we do, we always look to promote from within, meaning there will be opportunities for you to move and grow with our teams!

RESPONSIBILITIES

• Inbound and outbound calls
• Answering customer questions
• Acting as a liaison between technicians and customers
• Scheduling and optimizing routes
• Inputting and setting up customer agreements in PestRoutes
• Assist with collections
• Answer phone within an average of 2 rings
• Minimum customer satisfaction score of 90%
• Manage incoming notifications and emails

QUALIFICATIONS

• People Skills : Proven track record of success in customer-oriented roles.
• Communication Skills : Excellent verbal and written communication skills, with the ability to articulate the benefits of our services clearly and persuasively.
• Adaptability : Our industry is ever-changing and evolving. A hunger to learn and grow during training and for the duration of your career is vital to this role.
• Technology Proficiency : Typing speed of at least 30 WPM and proficient with CRM software, Google Office Suite, and other relevant tools.
• Passion : A genuine desire to improve the lives of the people around us and sincere interest in our eco-friendly and health-conscious products.

BENEFITS

• Hourly base pay
• Benefits with employer contribution
• PTO and paid company holidays
• Quarterly company events
• Hybrid work-from-home and in-office options
• Equipment provided

If you're enthusiastic about eco-conscious solutions and making a difference, Natran Green Pest Control invites you to apply! Send your resume detailing your relevant experience and why you're excited about joining our team.

Our team will send you an email requesting you to complete a Culture Index Survey, or you can click the link below to get a jump on the process!

Visit our website at www.Natran.com to learn more about our services and commitment to eco-friendly pest control.

Join us in our journey to provide pest control solutions that matter for families, pets, and the planet. Apply now!

Culture Index Survey Link : https : / / portal.cultureindex.com / public / survey / general / 2142B40000

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