District Manager - Multi-Island

DISTRICT : Kauai Island, Maui Island, Hawaii Island

SUMMARY

The District Manager (DM) is responsible for leading and supporting Store Managers across multiple locations. This role ensures that each store delivers elevated client experience, achievement of sales and profitability goals, and consistently reflects brand and company standards. The ideal candidate is a strategic leader with strong interpersonal skills, a deep understanding of local market dynamics, and a commitment to deliver exceptional client experience.

A successful candidate will also have a proven track record in meeting sales and expense targets over a group of retail locations. The DM is responsible for driving top-line profitable sales and providing an elevated brand-right shopping experience for one or both Tori Richard and Kahala brands. The DM provides leadership, coaching, and direction to store leadership and their teams, driving the desired financial results, operational excellence, talent development, and a culture aligned with company values.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Leadership & Team Development

• Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.
• Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.
• Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.
• Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.
• Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.

Sales & Financial Performance

Operational Excellence

Client Experience

Store Standards and Visual Guidelines

Communication & Collaboration

HOW TO BE SUCCESSFUL IN THIS ROLE :

Build Strong Relationships

Master Multi-Location Management

Prioritize Operational Excellence

Lead with Vision and Accountability

Develop Talent

Be Adaptable and Resilient

WORK ENVIRONMENT & SCHEDULE :

QUALIFICATIONS : Required :

PHYSICAL DEMANDS :

BASE SALARY : $80,000 - $100,000 annual

BENEFITS :

COMMENTS :

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.