Billing Customer Service Coordinator

Job Description Summary

Under the general direction of the Manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support for all Patient Accounts billing activities. Duties include, but are not limited to, payment arrangements, credit card transactions and researching billing inquiries.

Job Description

ESSENTIAL FUNCTIONS

• Receives incoming calls regarding billing inquiries in a high-volume call center. Research required information in order to resolve billing concerns.
• Communicates with appropriate personnel for research and resolution to inquiries.
• Generates outgoing calls to patients in response to inquiries
• Reviews and researches correspondence related to patient accounts
• Adheres to Hospital Credit Collection Policy and HIPPA Privacy Regulations for all patient related contact
• Other duties as required

JOB REQUIREMENTS

Minimum Education - Preferred

High School Diploma (Associates or Bachelors degree preferred)

Minimum Work Experience

Prior customer service experience, including extensive phone work with incoming / outgoing calls (healthcare experience preferred)

Required additional Knowledge and Abilities

Excellent written, verbal and interpersonal communications skills

Ability to handle sensitive information confidentially

Ability to work independently

Ability to prioritize work appropriately in a fast-paced environment and to manage multiple tasks in a timely manner

MS office suite