Customer Success Analyst

Job Description

Job Description

Who is Atominvest

Our software powers the world’s leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability.

At Atominvest, you’ll be working on something very exciting : the future of work, investments and sustainability / ethical investing for the world’s best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big.

It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet.

We’ve gone from zero to ten, now we’re looking to go from ten to one hundred!

What the job involves :

Implement customer requirements, datasets and workflows into Atominvest

Work alongside Customer Success Managers to onboard customers onto the platform

Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management

Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes

Field support tickets, ensuring customers are kept up to date on progress toward resolution

Maintain technical documentation and internal knowledge base

Requirements :

Bachelor's Degree (or higher) from top-tier university

Proven interest in private markets

1-2 years experience in consulting, investment banking, private equity or fund administration a plus

Excellent verbal and written communication skills

Strong analytical skills and attention to detail

High degree of proficiency in MS Excel

Comfortable with working with large amount of data

Ability to prioritise tasks, regularly communicate progress and meet established deadlines

Team player, keen to learn and share ideas

The process :

Stage 1 : Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading

Stage 2 : Complete a short case study

Stage 3 : Discuss case study with our Head of Customer Success

Stage 3 : Final round discussion with our Chief Commercial Officer

Stage 4 : Join Atominvest!

What we offer

Competitive compensation (fixed base salary + performance incentives)

20 days of holiday per year + bank holidays + a week off for Christmas

Hybrid working style (a minimum of 3 days in our central London office is required)

Cycle2Work scheme

Employee Assistance Programme (EAP) to support employee wellness

A culture of trust, ownership, responsibility and autonomy in your work

An incredible team of smart and mission-driven people to work with

Fun working atmosphere

Significant growth opportunities

Company-wide socials and events

Compensation Range : $60K - $80K