Field Services Support Technician

Job Description : Summary

We are seeking a skilled and customer-focused Field Services Support Technician to provide hands-on technical assistance to end users and support IT operations onsite at our Miami, FL location. The ideal candidate will have experience with ServiceNow, ITSM best practices, and a strong foundation in end-user technologies. This role also offers opportunities to support IT transformation projects and contribute to hardware refresh initiatives.

Key Responsibilities

Provide day-to-day technical support to end users, resolving hardware, software, and connectivity issues.

Collaborate with IT departments to support and execute IT projects, including system upgrades, rollouts, and hardware refreshes.

Monitor and perform basic troubleshooting on end-user devices and systems (desktops, laptops, mobile devices, AV equipment, etc.).

Maintain and update documentation, including incident records and knowledge base articles.

Apply ITSM and ITIL best practices to ensure high-quality service delivery.

Assist with the administration of cloud-based platforms (Azure / AWS), as needed.

Contribute to continuous improvement by sharing ideas and feedback on processes and support procedures.

Stay current with technology trends and continuously develop technical skills.

Required Qualifications

Bachelor's degree in a related field or equivalent combination of education and experience.

Minimum of 2 years of experience in end-user support or a similar IT support role.

Proficient in troubleshooting hardware and software issues across Windows and / or macOS environments.

Hands-on experience with ticketing systems, preferably ServiceNow

Understanding of ITSM and ITIL service delivery principles.

Familiarity with cloud environments such as Azure or AWS

Strong analytical and problem-solving skills.

Must be a U.S. citizen or permanent resident

Preferred Qualifications

Industry certifications such as CompTIA A+ Microsoft (MS) Azure , or AWS

Experience supporting Audio / Visual systems

Hands-on experience with hardware refresh projects

Excellent communication and customer service skills.

Additional Information

This is a fully onsite role based in Miami, FL – remote work is not available.

A comprehensive background check and drug screening will be required prior to employment.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link (https : / / mandatoryview.com / ?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .

Please note : DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here

J-18808-Ljbffr