Senior Customer Success ManagerRemote (USA)

Bloomreach is the worlds #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including :

Discovery

, offering AI-driven search and merchandising

Content

, offering a headless CMS

Engagement

, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern Mnchen, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit

Bloomreach.com.

About the role

Bloomreach is seeking a

Digital Experience Manager

to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

What you'll do :

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreachs unique value proposition to our customers digital experiences

Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform

Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created

Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams

Own the customer satisfaction and value demonstration in strategic accounts

What you'll bring :

2-4 years of professional experience in customer success

2+ years of relevant experience in digital experience technologies, retail / ecommerce experience a plus

Analytical and comfortable identifying stories within raw data

Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment

Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.

Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.

Strong presentation skills, with creative and out-of-the-box thinking

Bonus Points

Hands-on SaaS experience

Experience with SEO, Site Search, and Merchandising tools

E-commerce experience

B2B Experience

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $75,000-$95,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits :

Health Care including medical, dental, and vision insurance

401k Plan with employer contribution

#LI-AB1

More things you'll like about Bloomreach :

Culture :

A great deal of freedom and trust. At Bloomreach we dont clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our

5 values

and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work remote-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer

The

Bloomreach Glassdoor page

elaborates on our stellar 4.6 / 5 rating. The

Bloomreach Comparably page

Culture score is even higher at 4.9 / 5

Personal Development :

We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach

Ivo Ve?e?a

is available to help navigate work-related communications & decision-making challenges.

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)

Well-being :

The Employee Assistance Program with counselors is available for non-work-related challenges.

Subscription to Calm - sleep and meditation app.

We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation :

Restricted Stock Units or Stock Options are granted depending on a team members role, seniority, and location.

Everyone gets to participate in the company's success through the company performance bonus.

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries Bloomversaries!

• Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes / candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote