Customer Support Specialist Onsite

About the Role

We're seeking a Sales Support Specialist to join our growing team at GigSmart. This entry-level position offers an excellent opportunity to build your career in a fast-paced tech environment while providing essential support to our platform users. You'll be the bridge between our sales team and customers, ensuring seamless experiences for both workers and businesses on the GigSmart platform.

Key Responsibilities

• Manage customer escalations with professionalism and empathy
• Maintain regular correspondence with workers and businesses using the GigSmart platform
• Provide account management support to ensure customer satisfaction and retention
• Complete gig corrections accurately and efficiently
• Respond promptly to customer questions and support tickets
• Collaborate with the sales team to address customer needs and identify opportunities
• Document customer interactions and maintain detailed records in our CRM system

Qualifications

Required :

Preferred :

What We Offer

About GigSmart

GigSmart is an innovative technology company that connects businesses with qualified, on-demand workers for short- and long-term jobs nationwide across all industries. Our platform enables businesses to directly access workers in their area and manage schedules, communication, and payment processing all in one place. We make it easier for businesses to quickly find the workers they need, while providing flexible work opportunities for individuals looking to supplement their income.

Our team is driven by Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning in our quest to make the world a better place.

GigSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.