Content Specialist Job at Neighborhood Health Center in Portland

Overview Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in primary care, internal medicine, dental services and more. The Content Specialist is a storyteller at heart, responsible for capturing and sharing the stories that highlight Neighborhood Health Center’s impact through writing, photography, video, and design. This role also supports internal communications, health literacy, and organizational campaigns to connect NHC’s diverse audiences and stakeholders to the organization’s mission and values.

The Content Specialist’s primary responsibility is to develop engaging communications and visuals across multiple platforms, including persuasive storytelling, as well as technical and expository writing. This role also shares responsibility for the organization and development of NHC’s intranet platform (NINA). The position reports to the Communications Manager and is evaluated based on project outcomes, adherence to brand standards, and delivery of high-performing, engaging content.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Job Details Job Title : Content Specialist

Department : Administrative

Reports To : Communications Manager

Work Type : Hybrid (2 days in office / 3 days remote)

Classification : Exempt

Language Differential : Ineligible

Essential Job Duties Writing / Storytelling Research, create, and edit compelling written, visual, and multimedia content to help meet organizational and departmental goals across multiple platforms.

Create content for external communications, including press releases, company website and blog, brochures, annual report, fact sheets, newsletters, patient emails and letters, and presentations.

Develop patient health literacy and outreach materials reflecting inclusion principles.

Provide editorial support for communications, presentations, and event materials.

Create internal communications content (intranet content, emails, letters, fact sheets, instructions, forms).

Collaborate with subject matter experts to translate complex healthcare, policy, or program information into clear, accessible content.

Ensure all content meets brand standards for style, tone, and visual identity, and is optimized for accessibility and best practices.

Support crisis communications with rapid development and dissemination of accurate content.

Collaborate on editorial calendars and campaign planning to ensure consistent storytelling.

Video, Photography & Graphic Design Write, create, and edit video for storytelling, brand development, health literacy, and engagement.

Capture high-quality photography to support campaigns, events, and storytelling.

Develop a database of NHC video, photos, and moving graphic resources.

Create visual graphics for various content and platforms to enhance communication.

Edit existing graphics in Adobe Creative Suite.

Manage and organize multimedia content to support campaigns, events, and educational initiatives.

Ensure all digital content meets accessibility standards.

Intranet Development Support and develop the organization's intranet platform through ongoing content organization, development, and staff training and support.

Other Ensure all content meets brand standards for style, tone, and visual identity, and is optimized for accessibility and best practices, as appropriate.

Act as the organizational liaison for translation and print services.

Act as a department liaison in clinics and clinical meetings to capture storytelling opportunities.

Manage all Communications requests submitted through the organization’s tracking system (Jira), deadlines, and approval processes to ensure timely delivery of projects.

Stay current on industry trends, digital content innovations, and emerging communication channels.

Assist with promotion, implementation, and execution of organizational events, which may occasionally require evening or weekend work.

Promote a collaborative, inclusive work environment that reflects organizational values and supports a diverse and multicultural community.

Other duties as assigned.

Qualifications Education and / or Experience Bachelor’s degree in Communications, Marketing, English, Journalism, Media Production, or a related field required. A Master’s degree is preferred.

Minimum of 4 years of progressive experience in written content creation, communications, and copywriting, preferably in a healthcare, nonprofit, or mission-driven environment.

Minimum of 3 years of work experience or study in photography and videography.

A combination of advanced degree and equivalent professional experience may be considered.

Strong graphic design skills preferred.

Spanish language proficiency preferred.

Knowledge, Skills, Abilities & Behaviors Exceptional writing, editing, and proofreading skills with ability to adapt tone for diverse audiences and platforms.

Ability to translate complex information into clear and accessible content.

Creative thinker with ability to develop innovative content ideas across print, digital, and multimedia

Commitment to accessible and inclusive content.

Experience editing photos and videos using Adobe Creative Suite (Photoshop, InDesign).

Strong technical aptitude and ability to learn new tools; experience with Jira, WordPress, and intranet platforms is a plus.

Highly organized with strong project management skills; able to manage multiple priorities and meet deadlines.

Knowledge of best practices in content accessibility, inclusivity, and brand consistency.

Collaborative and adaptable team player; able to work independently with minimal supervision.

Maintains confidentiality and complies with HIPAA and organizational policies.

Working Conditions This position is eligible for hybrid work with a minimum of two days in the office per week at the administrative building, typically Monday through Friday, 8 am to 5 pm. Regular visits to clinics and occasional assistance at weekend and evening events are expected.

Physical Requirements : Regularly sits at a computer, uses hands to operate tools, reads from a screen; moves about the office; may lift 20–25 pounds and up to 40–50 pounds with assistance; noise level is moderate and events may have higher activity.

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