IT Support Technician 2, HSIT

Required Skills / Abilities :

• Excellent troubleshooting, critical thinking skills, and the ability to apply independent judgment to research and resolve issues.
• Ability and willingness to learn new skills as necessary to meet the evolving technology needs of the university.
• Advanced proficiency with Apple and Windows desktop and mobile operating systems, troubleshooting and resolving hardware, software, network, and AV problems. Advanced knowledge of standard software packages.
• Excellent communication, interpersonal skills, and attention to detail. Ability to communicate with a diverse user community using diplomacy and professionalism.
• Ability to work both independently and with a team.

Preferred Education : At least one certification from CompTIA, Microsoft, Apple, or ITIL preferred. Prior experience with ticket management systems and ITIL incident management processes.

Work Week : Standard (Monday-Friday, equal hours each day)

Position Title : IT Support Technician 2

University Job Title : IT Support Technician 2, HSIT

Experience and Education : At least eight years of related experience, with six years in the same job family at the next lower level and a high school diploma, or six years of related experience with an Associate's degree, or two years of related work experience with a Bachelor's degree, or an equivalent combination of education and experience.

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