Incident Analyst

A company is looking for an Incident Analyst responsible for identifying, troubleshooting, and resolving technical issues within a Network Operations Center.

Key Responsibilities

Monitor the health and performance of critical applications and network infrastructure

Collaborate with cross-functional teams to resolve incidents and reduce downtime

Update and maintain detailed NOC documentation to ensure consistency and knowledge sharing

Required Qualifications

Computer Sciences degree or 1-3 years of equivalent experience in a Network Operations Center

Experience in troubleshooting application processes and network systems

Demonstrated customer service experience focused on client needs

Support Center / Operations Center experience is preferred

Certifications such as Network+, A+, Linux, AWS Cloud Practitioner, CompTIA Security+, and / or ITIL v4 / ITSM are preferred