Consultant, Process Management (ESS Programs Operations)

Consultant, Process Management

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

As a member of the Programs LifeCycle team, the Consultant leads the coordination and execution of onboarding tasks for new programs within the E&S / Specialty portfolio. This role manages cross-functional alignment with seam partners across underwriting, legal, finance, product, claims, IT, and operations. It drives launch planning through the Operational Readiness phase, facilitates weekly status meetings, and ensures all go-live requirements are met. Success in this role enables timely program launches and mitigates operational risk through structured execution and stakeholder engagement.

Key responsibilities include : driving onboarding timelines and readiness across internal teams, monitoring SLAs and tracking critical deliverables, ensuring completion of launch tasks including systems setup and documentation, and leading communications and status updates with stakeholders.

Preferred qualifications include : strong facilitation skills and experience working across multiple stakeholders, proficiency in Smartsheet & SharePoint, detail-oriented, organized, and comfortable navigating complex workflows, familiarity with E&S / Specialty lines and delegated authority models, and experience in underwriting or commercial insurance is advantageous but not required.

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll provide expertise on business and / or systems processes. You'll work on complex process analysis, design, implementation, execution, or operational management. You'll drive analysis of existing processes, procedures, and methods to ensure and promote effective business operations through standardization, improvement, simplification, or discontinuance.

Key responsibilities include : utilizing expertise in design, development configuration, customization, deployment, maintenance, and updating of processes and procedures; managing day-to-day operations of business and systems processes; consulting and providing expertise to executives, customers, and core business functions on process redesign and / or re-engineering initiatives and projects; consulting as a process specialist on process evaluations and developing recommendations; developing and providing recommendations on possible process, tool, and control improvements; providing experienced consultation for sophisticated process tools and methods; mentoring, educating, and training others on the use of process design techniques, methods, and tools; initiating, developing, and maintaining collaborative relationships with vendors, partners, and suppliers; earning recognition across the organization for process design, support, and operational expertise; serving as consultant for the most complex process design projects; contributing to the overall strategic vision; and providing a broad range of ideas regarding process design, implementation, support, and operation initiatives.

Education : Undergraduate degree in business, mathematics, or related field preferred.

License / Certification / Designation : Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.

Experience : Typically, eight or more years of experience in business process design or operations.

Knowledge, Abilities, and Skills : Maintains and comprehends business process operations or redesign techniques, methods, and tools. Understanding of trends to support process design and operations to improve performance. Must have demonstrated expertise in process analysis, process design, and process implementation. Demonstrated knowledge of project management concepts and techniques required. Proven understanding of customer business environment. Proficiency in process development or process operations preferred. Proven leadership skills including ability to virtually lead teams. Strong ability to work with process vendors in the delivery of project solutions. Possess strong communication skills and the ability to make decisions and recommendations on process strategies.

Values : Regularly and consistently demonstrates the Nationwide Values.

Job Conditions : Overtime Eligibility : Exempt (Not eligible). Working Conditions : Normal office environment. Occasional travel, non-standard, or extended work may be required based on project needs. Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.