Solutions Engineer

Customer experience is paramount at Factory. We deliver exceptional experiences for our customers, which stems from one of our core operating principles : Create Obsessed Customers. By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products. As such, we are looking to hire a Solutions Engineerto play a crucial role in ensuring customer success and enhancing our product experience.

What you will do and achieve :

• Customer Journey Management : Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success.
• Proactive Customer Guidance : Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products.
• Technical Support : Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
• Data-Driven Product Insights : Harness customer data and feedback to drive transformative improvements in the product experience.
• Engineering Liaison : Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.

Qualifications

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