Sr Program Manager
US&C Field Operations is part of the Global Community Operations (CommOps) organization which provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants). Uber relies on Field Ops to provide support for our community's toughest issues types in addition to supplying an environment to pilot support for new products or test new support modalities or processes. We are looking for a Sr Program Manager to join our US&C Field Ops Process Excellence & Implementation team to manage key projects across our organization. The ideal candidate for this role should possess strong problem-solving and analytical skills, excellent planning and prioritization habits, and the ability to clearly communicate and present information to gain consensus. The Sr Program Manager will apply structured thinking to critical business questions, conduct deep analyses, generate insights, and contribute to pivotal initiatives and projects aimed at improving Uber's support operations. They must be a strategic thought partner while also being able to effectively deliver on key operational projects.
What you'll do :
Basic qualifications :
Preferred qualifications :
For Chicago, IL-based roles : The base salary range for this role is USD $116,000 per year - USD $128,500 per year. For Phoenix, AZ-based roles : The base salary range for this role is USD $103,000 per year - USD $114,500 per year. For San Francisco, CA-based roles : The base salary range for this role is USD $129,000 per year - USD $143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link.
Uber is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Sr Program Manager • Chicago, IL, US