Massachusetts Licensed Overdose Helpline Operator

A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).

Key Responsibilities

Manage incoming calls and provide immediate guidance on overdose recognition and response

Connect callers with local resources and document interactions in the REDCap database

Collaborate with emergency responders and participate in ongoing training and professional development

Required Qualifications

No formal education requirement

Relevant lived experience with overdose, harm reduction, or substance use preferred

Demonstrated ability to handle crisis situations with empathy and professionalism

Comfortable using helpline software and digital communication platforms

Strict adherence to confidentiality policies regarding caller information