Shift Coordinator

Job Description

Job Description

Description :

Perform duties to coordinate, monitor and provide a safe and secure environment to participants in the waiting area and in residences; assist navigators as needed and contribute to the mission of Goodwill by providing a safe environment for formerly homeless individuals and families, guided by limits of established standards and accepted practice.

ESSENTIAL FUNCTIONS :

• Monitor the guests while they are in the residence and maintain vigilance for their safety and security. Serve as first responder and interventionist. Review incidents with guests, Housing Technicians, Case Managers, and other direct care staff with Senior Operations Director.
• Supervise Housing Technicians during shifts. Ensure staff coverage during meals and breaks.
• Communicate with Senior Director regarding any concerns with staff or guests.
• Maintain logs and make accurate and specific documentation of events occurring during shift including incident reports and notices of infraction.
• Utilize trauma informed care principles when managing guests and staff.
• Create a warm, welcoming environment for guests.
• Model appropriate interventions for staff including harm reduction, crisis intervention, and low barrier services.
• Participate in case conferences as needed with Program Director, Housing Advocate Case Managers, and Operations Director.
• Assist to orient guests, obtain intake information, and document participant files.
• Assist guests in use of residence facilities and equipment, including computer, laundry and other household equipment.
• Check facilities for cleanliness and inform management of the need for repairs.
• Coordinate and assist facility staff as needed. Contact on-call support staff when needed.
• Relieve and / or assist Housing Technicians when needed.
• Interview, select, recommend, hire, train and supervise assigned staff. Assign and check work. Provide directions to staff and assist in the investigation and resolution of problems.
• Perform any range of departmental assignments or special projects as requested.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO :

Requirements :

KNOWLEDGE AND SKILLS :

PHYSICAL REQUIREMENTS :

TOOLS AND EQUIPMENT USED :

Computer, standard peripherals and office equipment, kitchen appliances, yard maintenance equipment, company van, and safety equipment.