Guest Services Associate at Bear Creek Lodge

Job Description

Job Description

Position Summary

Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive guest and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride / Mountain Village area.

Hiring for Winter 2025

Must be able to work nights, weekends, and holidays

Essential Job Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
• Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
• Ensure the front desk and lobby area remain clean and orderly.
• Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
• Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
• Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
• Perform additional duties as assigned.

Essential Job Requirements

Proficiency in Microsoft Word, Excel, and Outlook (email).

Exceptional customer service skills.

Benefits

The Alpine Lodging benefits package includes paid time off (PTO), comprehensive medical, vision, and dental coverage, wellness benefits, and a ski pass.