Strategic Customer Success Manager, Partners

Strategic Customer Success Manager, Partners

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Strategic Customer Success Manager to join our team to manage Spring Health's largest health plan customers. This is a full-time remote position on our team, reporting to the Director, Payer Success.

What you'll be doing :

• Serve as relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health's largest health plan customers
• Develop and maintain positive working relationships with health plan leaders as a trusted advisor
• Quickly secure strong alliance with core internal partners across product, clinical, data science, operations, legal / compliance, and finance to advocate for health plan customers
• Closely monitor performance metrics to ensure Spring Health follows through on all contractual commitments and service delivery
• Consistently demonstrate Spring Health's value proposition and link to customer's defined success criteria and collective goals
• Own the customer lifecycle overseeing implementation, contract upsells, and renewal strategy. This will include :
• Timely action plans
• Engagement campaign ideation, strategy & execution
• Ongoing reporting and insights to deliver data-driven recommendations
• Business review creation and presentation to senior health plan executives and business leaders
• Deliver key customer feedback and spearhead projects cross-functionally to drive process improvements
• Provide sales support and sales enablement as needed
• Drive variable revenue through targeted member engagement strategies
• This position reports to the Head of Customer Success, Health Plans

What we expect from you :

What success looks like in this role :

Customer Retention and Renewal Rate : High retention and renewal rates, aiming to meet or exceed contractual renewal rates.

Customer Satisfaction and Engagement Score : A high customer satisfaction score, ideally improving or maintaining scores over time.

Revenue Growth and Upsell Rate : Meet or exceed upsell and expansion goals set by the company.

What we'd love to see :

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.