Hardware & Device Service Desk Team Lead

Job Description

Job Description

Position : Hardware Service Desk Team Lead

The Hardware Service Desk Team Lead is responsible for overseeing the daily operations of the Hardware and Devices for the Service Desk, ensuring timely and effective resolution of technical issues, and providing exceptional customer support. This role combines leadership, process management, and hands-on technical expertise to drive service excellence and continuous improvement. continuous improvement.

Responsibilities

Team Leadership & Management

• Supervise, mentor, and support a team of Service Desk Technicians.
• Manage scheduling, workload distribution, and performance evaluations.
• Foster a collaborative, customer-focused team culture.
• Provide training, guidance, and development opportunities.

Service Desk Operations

Quality & Continuous Improvement

Customer & Stakeholder Engagement

Position Requirements

Benefits

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.