Server

Job Description

Job Description

The Server maintains all dining room environments and equipment. The AM Server is responsible for ensuring the dining room is clean and tidy, assisting guests when they have questions about the menus / wine list, taking guests’ orders, anticipating guests’ needs and addressing them accordingly.

This position has an hourly rate of $16.50 + Tips.

KEY RESPONSIBILITIES

Review menu for changes and specials

Always provide excellent service to all of our guests

Review your workstation and your mise en place, make sure all is up to par before you start your shift

Set tables and stations up to company standards

Keep the dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless

Take guest food and beverage orders

Extensive knowledge of food and beverage to service and up-sell our product, including liquors and cocktails

Review soigne / cheat sheet before approaching the table

Mark tables appropriately to food order for each course

Always confirm order with the guest and double check accuracy of order before sending to the kitchen

Follow SOP’s on placing orders with allergies and dietary restrictions

Set up tables according to hosts' communication

Enter all sales in POS without errors. Double check list of items before “sending”

Be responsible for making decisions during absence of management with the needs of the guest in mind

Make sure that all products served are accounted for on the final bill before presenting to the guest

Set the pace and direct the flow of service

Upkeep and clear tables between courses throughout the meal

Support the server assistant as needed to secure service to our guests up to our standards

Verify guest satisfaction with each table during each course served

Anticipate guest needs, where guests will never have to ask for anything

Wish each guest a warm welcome and farewell and thank them for coming

Ensure all closing side-works are thoroughly completed

At the end of the shift deliver all checks and report to the appropriate place according to the rules

Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized

Following the posted opening and closing duties and side-work sheet

Attend daily pre meal / communication meetings & monthly departmental meetings

Generate a good atmosphere

All other responsibilities assigned by management

REQUIRED EXPERIENCE AND QUALIFICATIONS

3 years’ experience in a luxury hotel environment or similar restaurant or food and beverage setting

Must be available to work 6am-3pm

Must have open availability and able to work weekends

Positive, engaging, and energetic personality

Able to be organized, manage time wisely and work with little to no direct supervision

Very high attention to detail

Sensitive to cultural nuances

Excellent communication skills, both written and verbal on English

Able to handle a multitude of tasks in an intense, fast paced environment

Excellent people skills and the ability to work under pressure and with various stakeholders

Ability to maintain a clean and professional appearance as per company policies

Ability to stand for extended periods of time

Multi-lingual is a plus

TIPS and ServSafe Certified

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