Member Services Representative - Weekends

Member Services Representative

Join our team at One World Fitness (Planet Fitness), where our focus is always on doing the next right thing by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience. We set the tone as such a task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, we are continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future for the leadership of tomorrow.

The (MSR) position at Planet Fitness is more than just a job; it is an opportunity for personal development, leadership, organization, and to maximize your career while helping improve the lives of our members. The upbeat environment and friendships you will gain are a bonus too! Our MSR's are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us, you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

Essential duties and responsibilities include :

• Greeting members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free Zone
• Always smile and be courteous.
• Taking prospects on tours.
• Handling all front desk related activities including : answering phones in a friendly manner and assisting callers with a variety of questions, checking members into the system, new member sign-up, taking prospective members on tours, and helping members download PF Mobile App.
• Facilitating needed updates to member's accounts.
• Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
• Completing assigned cleaning areas.
• Promoting sales of Tanning lotions and Memberships.
• Creating connections with the community.

Qualifications / requirements include :

Physical demands include :

If you would enjoy being part of a team first performance-based company, then this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition / hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.

Compensation : $17.25 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.