Benefits Specialist

Benefits Specialist

The Benefits Specialist reports to the Benefits Manager and is responsible for providing a wide variety of advanced customer service, administrative and tactical support for the benefits department. This position is responsible for the front-line service of phone, voicemail, email and walk-in inquiries by diocesan employers and employees requesting benefits administration, service, and direction. Triages inquiries and provides service directly or directs inquiries to appropriate carrier. Responsible for reconciliation of benefit invoices, unemployment compensation payment logs and data maintenance of benefits in payroll system. Also serves as back-up to the Human Resources Department in other administrative areas. This position is 30 hours per week.

Other Experience And Qualifications : High school diploma or GED supplement required. This position requires 2-4 years' experience in an administrative position, providing service and with exposure to invoicing and payables and benefits administration. Specific experience working with and providing services specific to health insurance and benefit administration is preferred. Knowledge of Diocese of Green Bay and parish policy and procedures and experience in payroll systems is a plus. Accuracy and attention to detail. Relationship building and proven customer service. Tenacity and follow-through. Organizational skills are essential. Competent in MS Office including Excel and Word; experience in payroll systems and vendor portals is a plus. Written and verbal communication. Excellent organizational skills. Ability and willingness to learn. Detail-oriented. Tact and discretion / confidentiality. Ability to work independently. Multi-tasking.